FAQ: Sales/Purchases

How much does the game cost (InApp Payments)?

For single player the following applies:

  1. Game can be downloaded for free with the Ancient Europe map included for free. No limits on game-play.
  2. Other maps can be download as follows:
    • Pirates: FREE
    • Northern Expansion: FREE
    • Rise of Rome: USD 2.99
    • Punic Wars I: USD 2.99
    • Punic Wars II: USD 2.99
    • Punic Wars III: USD 2.99
    • Alternate Universe: USD 2.99
    • Map Generator: USD 2.99
  3. Instead of downloading all the maps from above one-by-one, they can be purchased with single payment of USD 19.99
  4. There are no other fees/subscriptions. There is no pay-to-win.
  5. You don't need to be ONLINE to play. The game works offline without problems.

For players that choose to use the multiplayer features:

  1. You can JOIN as many games as you like for free (some might have in-game coin betting-options; winner takes all)
  2. You need to spend 2 in-game coins to create a game (10 coins for private games). That's to prevent game-spamming where we end up with hundreds of games which no one joins and also to cover server hosting fees.
  3. 1 coin is about USD 0.01. You obtain 1 coin/day when you log in. Also, you can receive free coins by winning tournaments/sponsored games. You can purchase coins as well.
  4. A free avatar-generator is included. If you want more customization options you can purchase an advanced avatar-generator for USD 1.99 (one-time payment).
  5. There are no other fees/subscriptions. There is no pay-to-win.

NOTE on in-game coins: all the coins you have can be used towards purchases as well. If you let's say won enough coins in multiplayer games, you can use the winnings towards maps. E.g. you can pay 399 coins (instead of USD 3.99) to purchase the American Wars map.

I am not happy with the game and would like a refund.

If you purchased the game through third party distributors, we usually have no option to issue refunds, so please contact the distributor directly for a refund. If you purchased the game through us (Noble Master Games) or through the Android Market, use our customer service email address to request a refund.

As a general advice, please try our LITE version first before purchase to ensure the game works on your computer/device. Also make sure you actually like the game.

I have another problem not specified in the support section.

Please visit the official game forum before you contact us. In most cases, your problem might have already been solved and is described in the forum. If you cannot find a solution to your problem online, contact our sales/customer service department.

FAQ: Desktop (PC, Mac, Linux)

What are the hardware requirements to run the game?

The game requires 512MB of RAM and OpenGL ES 2.0 to run. Any computer purchased within the last couple of years should run the game just fine.

For display problems (blank screen, distorted screen), they are most likely due to outdated OpenGL drivers. Please update your drivers and the game should work fine:

The graphics are distorted while playing the game.

Please make sure you are running the latest graphics drivers on your computer. Please use the links above and update the drivers for your graphics card.

I can hear music playing but the game just displays a black screen.

Please make sure you are running the latest graphics drivers on your computer. Please use the links above and update the drivers for your graphics card.

There is an error running the game. The game stopped working.

Please note, the game does not contain any spyware, malware or third party software of such kind. Neverthless, it is possible that your virus scanner is deleting files from the installation directory because it wrongly assumes it is a virus. Please try to re-install/run the game with your virus scanner disabled for the game's installation directory. We generally found Microsoft's free "Microsoft Security Essentials" a great virus scanner (PC only).

I have another problem not specified in the support section.

Please visit the official game forum before you contact us. In most cases, your problem might have already been solved and is described in the forum. If you cannot find a solution to your problem online, contact our sales/customer service department.

FAQ: iOS (iPhone/iPod + iPad)

What are the requirements to run the game?

The game requires iOS 9.0+ and amd64 or higher to run.

I have another problem not specified in the support section.

Please visit the official game forum before you contact us. In most cases, your problem might have already been solved and is described in the forum. If you cannot find a solution to your problem online, contact our sales/customer service department.

FAQ: Android OS

What are the requirements to run the game?

The game requires Android OS 5.0 or higher to run. The game works great on tablets also.

I just purchased the game but it says "product not licensed".

Turn off/on your device. Hold the power button pressed for 10+ seconds to completely turn off the phone and then power it back on. Also, make sure your order has been successfully processed by Google.

The game doesn't work anymore after the upgrade (Android Market).

Please both re-install the application and turn off/on your device. To restart, hold the power button pressed for 10+ seconds to completely turn off the phone and then power it back on.

I cannot download the game from the Android Market. It says my order is "authorizing".

In rare cases, it can take 4-8 hours to verify your payment. After that, the game should download fine. If no, please check on your order and make sure your payment has been successfully authorized. Google and your phone service provider handle all the transactions, so it's probably best to contact them if the problem persists. Sometimes using a different credit card helps resolve any issues you are having.

I have another problem not specified in the support section.

Please visit the official game forum before you contact us. In most cases, your problem might have already been solved and is described in the forum. If you cannot find a solution to your problem online, contact our sales/customer service department.